Refund and Returns Policy

Purchase Policy

Our Payment Methods accepts Visa, MasterCard, American Express, select Debit Cards. In certain cases, specifically with regard to particular products/ services, You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/ debit card. 

The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/ debit card details. We expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card. When you purchase a seat for a training, We will be handling the transaction and collecting payment for itself. Order Confirmation If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. 

Only you may be aware of any problems that may occur during the purchase process. Engaging ideas Pvt. Ltd. will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Refund & Cancellation Policy Cancellation: 

There may be certain purchase orders that we are unable to accept and must cancel. We reserves the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order.

Refund Policy If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer orby us.

Cancellation by the User: In case of requests for order cancellations, We reserves the right to accept or reject requests for order cancellations for any reason whatsoever. We will not be able to cancel orders that have already been processed. We have the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Us and accept Our decision regarding the cancellation.

• Fees once paid is non-refundable under any circumstance.

Refund Policy As part of usual business practice, We receives a cancellation notice and the order has not been processed/ approved by us, We shall cancel the order and refund the entire amount to You within a reasonable period of time. We reserves the right to cancel any orders that classify as \’Bulk Order\’ as determined by Us as per certain criteria. Any of our cash or Promo Code used for placing the \’Bulk Order\’ will not be refunded as per this cancellation policy. An order can be classified as \’Bulk Order\’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

    • Fees once paid is non-refundable under any circumstance.
    • services ordered are not for self-consumption but for commercial resale
    • Multiple orders placed for same service at the same address
    • Bulk quantity of the same service ordered
    • Invalid information given in details.
    • Any malpractice used to place the order

Support If you need help regarding your order or any other issue, the best in the company is available. We guarantee a response time of one working day and you can reach our customer service department.

In the event the parties are not able to resolve any dispute between them arising out of, or concerning these Terms and Conditions, or any provisions hereof, then such dispute shall be resolved only by final and binding decision pursuant to the Consumer Court, India. We hinders any third party vendors, or personnel, for resolution.

We will be calling you time to time over phone or sms or email or whatsapp for providing you new services and product

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